Holistic Equine Legal Information & Terms and Conditions

Rebecca (Beccy) Smith and/or Holistic Equine are not Veterinary Surgeons.

We do not diagnose disease or injury in animals or carry out any other actions that form the legal definition of ‘Veterinary Surgery’ as it is so defined under The Veterinary Surgeons Act 1966.  We can however treat animals as defined under 2F(1):

If you believe your animal is sick, injured and/or suffering in any way please contact your Vet immediately.

The Veterinary Surgeons Act 1966

2F. Treatment of Animals by Non-Veterinary Surgeons

1.  The Veterinary Surgeons Act 1966 (Section 19) provides, subject to a number of exceptions, that only registered members of the Royal College of Veterinary Surgeons may practice veterinary surgery. ‘Veterinary surgery’ is defined within the Act as encompassing the ‘art and science of veterinary surgery and medicine’ which includes the diagnosis of diseases and injuries in animals, tests performed on animals for diagnostic purposes, advice based upon a diagnosis and surgical operations which may not necessarily form part of a treatment. These restrictions are in the interests of ensuring that animals are treated only by people qualified to do so.

2.  A veterinary surgeon must be aware of the exceptions which allow non-veterinary surgeons to treat animals, in particular:

Veterinary students

Veterinary nurses

Farriers

Physiotherapists, osteopaths and chiropractors

Other complementary therapists

Faith healing

Animal behaviourism

Holistic Equine fall under ‘other complementary therapists’.

The Animal Welfare Act 2006

Not only is it against the law to be cruel to an animal, you must also ensure that all the welfare needs of your animals are met.

What does the Animal Welfare Act do?

It makes owners and keepers responsible for ensuring that the welfare needs of their animals are met. These include the need:

For a suitable environment (place to live)

For a suitable diet

To exhibit normal behaviour patterns

To be housed with, or apart from, other animals (if applicable)

To be protected from pain, injury, suffering and disease

Anyone who is cruel to an animal, or does not provide for its welfare needs, may be banned from owning animals, fined up to £20,000 and/or sent to prison.

Contact Details

Rebecca (Beccy) Smith trading as Holistic Equine.

Postal address: Fenland Lodge, Fenland Lane, Broomfleet, Brough, East Yorkshire, HU15 1RE. Tel: 01430 449233 / 07766 772245.  E-mail: beccy@holisticequine.co.uk

Opening times

For Holistic Equine opening times please see www.holisticequine.co.uk

Prices and services

For current prices and details of services visit www.holisticequine.co.uk

No-show/cancellation policy

Clients who have booked an appointment or confirmed an appointment for any Holistic Equine service which then fail to show at the allotted time slot will be charged travel costs (see below) as well as charges for travelling time used to travel to and from the clients horses address at £5/15 mins.

No charge will be made if the appointment is cancelled by phone or text up to 24 hours before the allotted time.

Travel costs

To enable us to provide the best possible services at the best possible prices, we have to charge travel costs.  We only charge the actual petrol at cost from our address HU15 1RE and costs will be shared with other clients visited in your area on the date of your appointment if it is possible to do so.  We try and group clients’ visits to similar areas on the same day to make the best use of time and resources (and it is better for the planet too!)

For an idea of the maximum travel cost you will be charged, go to google maps and click on ‘get directions’.  Our location is HU15 1RE.  Scroll down to the bottom of the completed directions and click on ‘Est fuel cost’ and choose vehicle type: standard and fuel type: petrol.  Click ‘ok’ and you will see the estimated fuel costs.

Returns Policy for products

If you are not entirely satisfied with your items please return it within 14 days of purchase intact and in its original packaging and retain your proof of postage.  Return to: Holistic Equine, Fenland Lodge, Fenland Lane, Broomfleet, Brough, East Yorkshire, HU15 1RE and we will provide you with a full refund (less postage costs).  If you have any concerns about your purchase please contact us by phone: (01430) 449233 / (07766 772245) or email: beccy@holisticequine.co.uk or by writing to us at the above address.

Postage and packaging of products

For multiple buys please contact us and request a total.

Postage costs are calculated by overall weight of the items plus packaging and are charged at cost.

Holistic Equine Copyright notice

This website and its content are copyright of Holistic Equine – © Holistic Equine 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Holistic Equine Privacy Policy

This privacy policy sets out how Holistic Equine uses and protects any information that you give Holistic Equine when you use this website.

Holistic Equine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Holistic Equine may change this policy from time to time by updating the terms and conditions page at www.holisticequine.co.uk. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23/4/10.

What we collect

We may collect the following information:

• name and basic information about you and your horse
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• Photographs of your horse especially his or her hooves.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• We also use photographs and information gathered during Holistic Equine Consults and appointments to promote AEP and holistic horse care and may publish them for instance, on our sites and on social network sites related to Holistic Equine.  Photographs taken of your horse during a consult with us remain the property of Holistic Equine.  Please let us know at the time of your consult if you would prefer us not to publish photographs or information relating to your horse.

Security

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@holisticequine.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Rebecca Smith, T/A Holistic Equine at Fenland Lodge, Fenland Lane, Broomfleet, Brough, East Yorkshire, HU15 1RE.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.